My experience at EXL was a variety. I got in as a procedure partner after getting a call from a firm which saw my listing. There were a couple of rounds of interviews which were quite simple for me and I got in.
The very first day
The very first day was orientation day. It was a work-from-home task so our orientation was carried out through video call. 2 members of HR informed us on the business procedures and informed us about the leaves, insurance coverage, and other legalese. The orientation lasted for about 1 hour and the rest of the day was provided to us for preparing and sending our files which belonged to the rules.
My Duties
My duties consisted of doing the customer procedure with precision and effectiveness.
Work, Work, and more Work
After a month of training our work began. All of us were extremely positive throughout training however that was all in vain. The very first week was okay and the weeks after that were problems. Our managers had pressure from the customer side concerning the efficiency of the group and they didn’t be reluctant to move that pressure on us. The spirits of the group was extremely low for the very first 3 months. When I investigated EXL everybody was just stating advantages, however our experience was vice versa and we blamed everything on our bad luck which brought us to this specific procedure. We even needed to pull an additional 2 or often 3 hours to get our task performed in the preliminary days.
However rainy days didn’t last long.
After 3 months our effectiveness saw an enhancement and pressure was reducing, life was quite good after that however I didn’t remain in the business for long since of the preliminary experience however my coworkers who continued working there are not regretting their choice.
What did I find out?
I had great deals of training in the business and there was a great quantity of discovering chances, I was operating in the insurance coverage procedure so found out a great deal of things about insurance coverage and its operations and the whole training stage was around 1 month.
Total business culture
The general culture of the business is great and their HR policy is likewise great, i.e. if you have any complaint you might call your HR supervisor who can moderate any disagreements. Amongst ourselves, a lot of us utilized to joke about grumbling to HR concerning the stressful days however surprisingly none people had the guts to break the managers.
Should you sign up with?
Well it ought to definitely be your choice and I should not horn in it however possibly my circumstance was a one-off. Everyone I talked with had just great viewpoints about EXL; our HR was operating in the business for more than ten years and our manager likewise shared a comparable story. I would state your experience will depend upon what procedure you get and at what phase you get in, our’s was a brand-new group and the whole work was on the shoulders of a couple of brand-new men which absolutely increased the pressure. So, with some luck( or lots- simply joking) you may discover your location at EXL.
Pros:
- Excellent general work culture
- Takes great care of workers in basic
- Excellent training direct exposure even with global customers.
Cons:
- If you are unfortunate pressure may install
- Income is low compared to peers
Last Upgraded:
31 Jul, 2023
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